Fair Collection Charter

12. So that we can better help you:

i. Be honest about your circumstances and in dealings with us.

ii. Respond quickly if we contact you.

iii. Contact us quickly if your payment is going to be late or you are struggling to pay. You can contact us online, by email or by telephone.

iv. Tell us as soon as possible when your contact details or bill details change.

v. Let us know as soon as possible if your circumstances change.

vi. Make payments on time or make your best, affordable payment offer.

vii. Use the different options available to you to make sure payment is made on time and contact us quickly if you need more time.

viii. Actively engage with the help and support offered.