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Appealing a decision

Appealing a decision for housing benefit


After a decision has been made on your Housing Benefit claim we will send you a formal decision letter. This will show you the information that we have used to work out your benefit. You need to read and check this letter carefully.

If you want to know more information about the decision we have made, or if you think the decision is wrong, you must get in touch with us within one month of the date of the original decision or we may not be able to look at the decision again.

If we have explained our decision and you still think it is wrong, you can:

  • ask us to reconsider our decision

Reconsideration


Your request will be passed to a member of staff responsible for reconsidering decisions. Your claim will be checked thoroughly and will take into account any more information that you have provided in your letter. We could then:

  • decide that the original decision was correct
  • change the decision and pay you more benefit
  • change the decision and pay you less benefit

If we find that the original decision was wrong we will send you a new decision notice. If we find that the original decision was correct we will send you a letter confirming our original decision which will explain why we cannot change it.

Making an appeal


An appeal can be made at any time within one month of the date on the decision letter. If you have already asked us to reconsider our decision you can still appeal.

Your appeal must be made in writing and must be signed by you. You will need to tell us which decision you are appealing against (the date will be on the top of the decision letter) and you should give the reasons for your appeal. You should also supply any further information or evidence you have which may support your appeal.

If you want more information about asking us to look at a decision again, or making an appeal, you can contact us.

Appealing a decision for Council Tax Support


After a decision has been made on your Council Tax Support claim we will send you a formal decision letter. This will show you the information that we have used to work out your support. You need to read and check this letter carefully.

If you want to know more information about the decision we have made, or if you think the decision is wrong, you must get in touch with us within one month of the date of the original decision or we may not be able to look at the decision again.

If you do not agree with the decision we have made about your Council Tax Support you can appeal. You can appeal if you think that:

  • under the rules of the Council Tax Support scheme we should have given you a reduction on the Council Tax you have to pay
  • the amount of the reduction we have given you under the Council Tax Support scheme is not correct

You cannot appeal against the rules that have been put in the Council Tax Support scheme, only how we have applied the rules to your case.

If we have explained our decision and you still think it is wrong, you can:

  • ask us to reconsider our decision

Making an appeal


You must appeal in writing telling us why you don't agree with the decision. The appeal should include the date of the decision you are appealing against (the date will be on the top of the decision letter) and you should give the reasons for your appeal. You should also supply any further information or evidence you have which may support your appeal.

We will look at your claim again and reconsider the original decision and write to you again with the outcome. If we find that the decision is wrong we will send you a new decision notice. If we find that the original decision was correct, or we have not responded to you within 2 months, you will have a right of appeal against the decision to the Valuation Tribunal. The independent Valuation Tribunal will consider your appeal based on the law and the details within the Council's Council Tax Support scheme.

When writing to you following reconsideration of the original decision, we will tell you how to make an appeal to the Valuation Tribunal. You will have a period of 2 months from the date of the letter to do this. An appeal to the Valuation Tribunal can be made via an online application at www.valuationtribunal.gov.uk, alternatively you can download an appeal form from the same website.

If you think you might have missed the time limits please contact the Valuation Tribunal Service on 0300 123 1033 as they will accept an appeal in certain circumstances.

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