An exemplary council
An exemplary Council is a Council that....
- Delivers high performing services that represent value for money
- Understands the community and works with partners to make things better
- Is open and transparent in its activities
Continue to develop high quality and responsive Council Services |
Deliver Improvements to the Civic Centre workspace |
Work with partners to improve services that are flexible and responsive to local need |
How will we know we're succeeding?
- At least 40% requests for service will be received via self-service channels (Quarterly)
- More than 80% of customers will be satisfied with the service (Quarterly)
- Percentage of calls to Call Centre answered within 90 seconds (40%, Quarterly)
- The percentage of households living in fuel poverty will be better than the North West average (Annually)
- The percentage of people satisfied with South Ribble as a place to live will increase (Resident Survey)
- The percentage of people satisfied with the leisure and sports facilities in their local area will increase (Resident Survey)
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