Garden Waste: Terms and Conditions
1. The Service
The garden waste collection is a voluntary opt in service (referred to as the service).
It is provided by South Ribble Borough Council or any contractor it may choose to engage (referred to as 'us', 'our', 'we' 'the council').
The garden waste collection service starts annually from 1 April and expires 31 March the following year. Collections are fortnightly with a minimum of 22 collections per year per bin. There are no collections over the Christmas and New Year period or during adverse weather conditions which make collections difficult and unsafe. The council reserves the right to cancel collections without notice.
A garden waste collection fee is payable annually up front for each bin. The full annual fee is payable if you join at any time after 1 April. There are no discounts or part year adjustments. Fees may change. It is your responsibility to arrange payment yearly. There is a charge for lost or stolen bins. We may keep your payment details for future garden waste collections.
4. You agree to
Pay the annual fee for the collection of each bin and undertake to do this yearly if you wish to renew your subscription for the following year. Your subscription is non-transferable. Please place the sticker we send you on the bin as shown. Place only garden waste in the brown bin provided. Present the bin for collection by 7.30am on your collection day and bring the bin back in after collection. Only grass cuttings, hedge clippings, small tree loppings, twigs, bark, leaves, straw, hay, flowers, plants, small branches, fallen fruit, and rabbit bedding can be placed in the garden waste bin. Food waste, soil and turf must not be placed in the garden waste bin. The bin lid must be fully closed. No side waste will be collected. Contents should not be packed down making the bin difficult to empty. It is the resident's responsibility to make sure waste will empty freely from the bin for the next collection.
5. We agree to
Provide a 240 litre brown garden waste bin free of charge for every new collection paid for. If the bin is lost or stolen an additional £30 replacement fee is required. We will send you a sticker to display on your bin. We will collect your garden waste as explained under section 2. If we miss your bin collection it must be reported within 48 hours and we will collect within 24 hours where possible.
6. Permit/ Stickers
We will issue a bin sticker upon receipt of payment of the annual subscription. This may take up to 12 working days to arrive. You will incur an administration cost of £2.95 to replace a lost or damaged sticker Stickers not received within 28 days can be replaced free of charge if reported within the time frame.
Except for cancellations under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, we will not refund or part refund the fee. We will not refund for missed collections.
You have 14 days from the day you pay to change your mind. We will refund what you have paid only if and when you return the bin to us. To cancel you must write to: Civic Centre, West Paddock, Leyland, PR25 1DH or you can email firstname.lastname@example.org.
9. Assisted Collections
An assisted collection is available upon request for eligible households. If you already receive an assisted waste collection this will automatically be applied when you subscribe.
10. Other Conditions
We can only provide a service to domestic properties that are accessible by our collection vehicles. Only bins we provide will be collected. We reserve the right to change collection days and weeks.
We will stop the service if it, or the bin is misused. No refund will be given.
We will not empty a bin unless it has a valid sticker. It must be a South Ribble Borough Council supplied bin. Garden waste from other receptacles will not be collected.
Contaminated bins will not be collected. You will need to remove any contamination before collection resumes. The bin must not be too heavy and should be capable of being lifted. The Service is property based. If you move, you cannot take the bin with you. The bin remains the Council's property. We will not be liable for any delay or failure to provide the Service if the delay or failure is outside our control. In the event of cold weather contents may stick in the bin meaning it may not empty correctly, please be aware this will not be treated as a missed bin, and we will not return until your next regular collection date.
11. Your rights
These terms and conditions do not affect your statutory rights.
We will only use your details for this service to contact you by letter, phone, or email to do with garden waste or similar services provided by the council that may interest you. We will only share information with our contractor to collect your garden waste. You may tell us at any time if you do not want to receive marketing communications from us by writing to us with your full name and address. We may use information for analysis in order to improve services and will be anonymised prior to disclosure e.g. under the Freedom of Information Act 2000 regarding service take-up volumes.
Please email email@example.com if you wish to comment or if you are not happy with the service and say why.
Further information on waste collection services can be found at www.southribble.gov.uk/waste
The Council reserves the right to vary these terms and conditions without notice.