From 2014, victims of anti-social behaviour can use a new initiative called The Community Trigger to request a review of their case.
The purpose of the Community Trigger is to enable members of the public to ask for a review of their antisocial behaviour case. This will allow all involved agencies to assess the way in which the complaint(s) have been dealt with so far, and what further actions can be put in place to resolve the issues.
We work with other agencies including the police and the local Clinical Commissioning Group to tackle anti-social behaviour. Together we have a duty to undertake a review of how we have dealt with a case when a complainant is dissatisfied with the outcome, and the case meets certain criteria.
The Community Trigger can be used by any victim of anti-social behaviour or by any person acting on their behalf, for example a family member, friend, carer, councillor, MP or other professional person. This is intended to ensure that all victims are able to use the Community Trigger. However, the victim’s consent should be sought by the person using it on their behalf.
The Community Trigger should not be used to complain about a single organisation. If your complaint is about an individual organisation you are advised to follow their own complaints procedure.