© South Ribble Borough Council 2019


Community Trigger

Community Safety Community Trigger

The Police, Local Authority and the local Clinical Commissioning Group work together with Housing Associations, Health Services, Lancashire Fire and Rescue, Probation, Community Rehabilitation Group, and other statutory agencies and third sector organisations to tackle anti-social behaviour.

Following the implementation of the Anti-social Behaviour, Crime and Policing Act 2014, victims of anti-social behaviour can use a new initiative called ‘The Community Trigger’ to request a review of their anti-social behaviour case.

The Police, Local Authority and the local Clinical Commissioning Group together, have a duty to undertake a review of how agencies have dealt with a case when a complainant is dissatisfied with the outcome, if the case meets the required criteria.

This will allow all involved agencies to share information about your case to assess the way in which the complaint(s) have been dealt with and if appropriate action has been taken. Any additional or alternate action identified as part of the review will be implemented.

The Community Trigger can be used by any victim of anti-social behaviour or by any person acting on their behalf, for example a family member, friend, carer, councillor, MP or other professional person. This is intended to ensure that all victims are able to use the Community Trigger. However, the victim’s consent should be sought by the person using it on their behalf.

The Community Trigger should not be used to complain about a single agency or organisation. If your complaint is about an individual agency or organisation you are advised to follow their own complaints procedure.

How does it work?

Frequently asked questions

Request Community Trigger here