I haven’t received an email or letter and think I am eligible, what do I do?
Emails or letters (if we don’t have an email address for you) have been sent to those who we think may be eligible for the Small Business Grant.
If you’re expecting an email it’s worth checking your spam folder in case an email is in there.
Small Business Grant letters may take a few days, so if you’d don’t receive yours by Friday 3rd April 2020 we ask that you follow the instructions below.
For the Retail, Hospitality and Leisure grant - letters and emails are being sent out to eligible businesses with the unique reference code that is needed for the application. Please be patient, but if you havent received your code by letter or email by Wednesday 22 Apri 2020l, and think you are eligible, please contact email@example.com with details of your business and your UPRN number.
In the first instance we advise that you check the criteria on the Government website.
If you still think that you are eligible then please email your name, business name, business address and phone number to the following email address so we can look into this for you: firstname.lastname@example.org
When will I receive my Small Business Grant payment?
We have started making payments for the approved applications. We are working through the applications as quickly as we can. Payments are through the BACS system. Please note there will be a delay in the banking system processing time due to the bank holiday weekend.
What is my business rates number ?
This is your account number, which you can find on your business rates bill
I’m not VAT registered but the form asks for VAT number, what should I do?
You must provide a VAT number if your business is registered but if you are not registered for VAT then please leave this field blank
I’m not registered with Companies House yet, what should i do?
You must provide your Companies House reference and registered name if you are registered but if you are not registered please leave this field blank
I’m not sure you’ve got an email address or the right email address on file for me?
If we think you may be eligible for the grants and we don’t have your email address on file, we will have sent you a letter by post instead. If you can provide your email address along with your name, business name and address we can update our records for future communications.
You haven’t got my email address so think I’ll get a letter – when will get this?
Letters have been sent by post but please allow a few working days for this to arrive. If you don’t receive this by Friday 3rd Aril 2020 (Small Business Grants) then please get back in contact by emailing email@example.com
I think you’ll have sent me a letter, what if I can’t get in my premises to get the letter because of the current situation?
If you can provide your name, business name and address, phone number by emailing firstname.lastname@example.org we can look into this further for you and we’ll be in contact.
I’m not sure if I am eligible or not. What do I do?
You can check your eligibility by looking at the criteria on the Government website.
If you have checked and think you are eligible then please email your name, business name, business address and phone number to the following email address so we can look into this for you: email@example.com
I received my email/letter but think I may have filled out the online form incorrectly - what do I do?
If you think you may have filled out the form incorrectly, please let us know by emailing any additional information to firstname.lastname@example.org
What are you doing to help the self-employed?
The Government have announced measures of support for those who are self-employed through the coronavirus (COVID-19) Self-employment Income Support Scheme.
HMRC will contact you if you are eligible for the scheme and invite you to apply online.
How will I cover employee wages?
The Coronavirus Job Retention Scheme is a temporary scheme open to all UK employers for at least three months starting from 1 March 2020. It is designed to support employers whose operations have been severely affected by coronavirus (COVID-19).