Freedom of information

The Data Protection Act 1998 gives rights to our customers about how their personal information is obtained and used.

Generally, the information we hold about someone is supplied either from themselves or their carer, guardian or representative.

The information provided is processed for the purpose for which it has been given and will not be used for additional purposes without consent. There are, however, a number of exemptions under the Data Protection Act, whereby we may be required to disclose personal data.

You may request access to the personal data we hold about you. Your request will be met within 40 days from receipt of a £10 fee, or 40 days from receipt of any supplementary information, if this is required to prove your identity or locate your information.

You are entitled, by notice in writing to require us to cease (or not to begin) processing personal data on the grounds that it is causing, or is likely to cause substantial damage or distress to you or to another and that the damage or distress is, or would be unwarranted. This does not apply where you have consented to the processing, the processing is necessary for compliance with a legal obligation, or the processing is necessary to protect your vital interests.

To help us respond quickly to your written data subject access request, you should provide as much detail as you can, such as:

The service that the request relates to (eg council tax, environmental health, etc), any reference numbers, a description of the data (eg correspondence, case history, payment records) and any dates relevant to the request.

Please also ensure that you include with your request:

A fee of £10 payable to South Ribble Borough Council by cheque or postal order,
an original proof of your identity, showing your current name and address.

If you use an agent, they must provide original proof of their identity, original proof of your identity and written authorisation to act on your behalf. You may wish to send your proof of identity by recorded delivery. We will return it to you after verification.

Please note there may be occasions where we will require further details to verify your identity. Furthermore, there may be occasions where we will need to request further details, to assist us to locate your information.

If you wish to know more about your rights in respect of protection of personal data, you should write to the Information Commissioner's Office; Wycliffe House; Water Lane; Wilmslow; Cheshire; SK9 5AF.

Data Protection Helpline: 01625 545 745.

Business Rates

We regularly receive Freedom of Information requests regarding Business Rates.

Please note, our information is updated monthly and can be found by clicking the link below.