© South Ribble Borough Council 2019

Frequently asked questions

Online payment questions

What can I pay online?

You can pay for council tax, business rates (nndr), debtor invoices and housing benefit overpayments.

Are there any additional charges?

No.

When will my payment be processed?

The processing to the account to be paid will only occur Monday to Friday (excluding bank holidays). All payments made by midnight will show on the account on the next working day.

The processing to your card issuer will occur Monday to Friday (excluding bank holiday) the same day if paid by midnight.

Can I have a receipt?

You will receive a confirmation of your payment on your screen after you make the payment. You can print this out as confirmation. Additionally, if you provide us with an email address, your payment confirmation will be sent to you.

What if my card is refused?

There are many reasons why this may happen and we suggest you contact your bank directly.

Maestro card payments

Where there is an issue number on your maestro card, both the issue number and expiry date need to be entered. The issue number should be entered as two digits, prefixed by 0 where necessary and the issue date must be left blank.

Where there is no issue number then the issue date and expiry date both need to be entered, with the issue number being left blank.

Account references

National non domestic rates - enter your 9 digit reference number which starts with a 7. If your number ends in an x, please enter the x in upper case (capital x).

Council tax - enter your 8 digit reference number which starts with a 3. If your number ends in an x, please enter the x in upper case (capital x).

Debtor invoice - enter your ten digit invoice number. If it starts with letters, payment must be made by contacting 01772 625204.

Housing benefit overpayments - please enter your 7 digit reference. If your reference number has only 6 digits please enter 0 followed by the 6 digit reference number.

Is it safe?

Yes it is safe. Your transaction will take place within a secure payment system. We use secure socket layer (ssl) technology, a standard supported by major internet browsers. All of your personal and card details are protected by using 128-bit protection when transmitted over the internet. In order for a transaction to take place securely your browser must support 128-bit encryption.