© South Ribble Borough Council 2019

 

Frequently asked questions

Q.  What is the purpose of the Community Trigger

A.  The purpose of the Community Trigger is to enable members of the public to ask for a review of their antisocial behaviour case to be carried out. This will allow all involved agencies to assess the way in which the ASB complaint(s)  have been dealt with so far, and what further actions can be put in place to resolve the issues.

Q.  What is the Community Trigger threshold in Lancashire?

A.  The threshold for requesting an anti-social behaviour case review has been set in Lancashire as:

a)            three or more complaints in the last 6 months from one individual about the same problem, or;
b)            five individuals complaining about the same or similar incidents in the last 6 months, or;
c)            one incident motivated by hate in the last 6 months from one individual.

Q.  Why has a threshold been set?

A.  Agencies in Lancashire deal with a great number of antisocial behaviour cases per year and, whilst the majority of these can be dealt with quickly, some cases prove to be much more complex. The purpose of setting this threshold for the Community Trigger is to ensure that the victims with the most complex circumstances are enabled to request that their antisocial behaviour case be reviewed.

Q.  What happens now that I've asked for a review of my case?

A.  Partner agencies including Lancashire Constabulary, South Ribble Borough Council, the Chorley and South Ribble Clinical Commissioning Group, the Greater Preston Clinical Commissioning Group and a Registered Social Landlord (where relevant) will be asked to provide the information that they hold relating to your case and any actions that they have already taken or considered in order to deal with it.  We will then collectively decide whether or not your circumstances meet the threshold criteria.

If a decision is made that your case meets the Community Trigger threshold, a meeting will take place between the appropriate agencies to discuss your case.  Please note that Community Trigger Reviews are held during the first week of every month (usually approximately four weeks apart) The review will consider the history of the case, what action has been taken and whether things can be done differently.  We may need to contact you for more information about your complaint.

Following the review, you will be contacted by a representative from one of the partner agencies to explain the outcome of the Review.  The response will include:

1) Whether the review has shown that there are additional actions that can be taken which may resolve your complaint or;

2) Whether the review has shown that all appropriate action has been taken.

If a decision is made that your case doesn’t meet the Community Trigger threshold then the individual agencies will continue to engage with you through their normal methods of dealing with anti-social behaviour.

IN BOTH CASES, YOU SHOULD CONTINUE TO REPORT ANY NEW INCIDENTS OF ANTI-SOCIAL BEHAVIOUR TO THE APPROPRIATE AGENCY.

Q.  What if I'm unhappy with the result of the review?

A. The review of your case will take into account all of the actions that the partner agencies can reasonably carry out within the boundary of the law and with available resources.  If you are unhappy with the agencies' response and feel that more could reasonably be done then you can request a 2nd stage review.  A decision to carry out a 2nd stage review would be made on a case by case basis.

Q. What if I'm unhappy with the way a particular agency is handling my anti-social behaviour complaint?

A.  The Community Trigger process should not be used where a victim is dissatisfied with the way a particular agency is dealing with their case.  Where this is the case, the standard complaints procedure for that organisation should be used.  South Ribble Borough Council, Lancashire Constabulary, the Clinical Commissioning Group and Registered Social Landlords all have a published complaints procedure, the details of which can be found on each of their websites.