Has your wheelie bin or container been lost or stolen?
You can order a replacement by following our Self-Serve link below.
Replacement bins and containers are charged at £30 each (click the icon below for a full breakdown of charges).
If your bin’s wheels or lids need repairing, we can do that for FREE – you do not need to order a replacement. Please follow the Self-Serve link to report it.
We aim to deliver new bins and containers within 5 working days, however it can take up to 10 days in busy periods.
Please note that there will be a 4 week wait for the replacement of damaged brown bins, and for the collection of unwanted brown bins.
They will be dropped off within the boundary of your property, if access is available, or next to the most appropriate door. A delivery note will be posted through your letterbox.
You can cancel a request for a new bin or container within 14 days of making the payment by e-mail, letter or fax.
Our cancellation policy is also available below.